New NENA Logo

Operations Interest Group Update

News to Know

October 2023

Social Security Update:

Save Your Place in Line with Mobile Check-In Express!

Our Mobile Check-In Express feature makes it easier for your clients to check in if they must visit an office.

To use Mobile Check-In Express, your clients can scan the QR code located at the local Social Security office they’re visiting. This will allow your clients to check in for:

• Scheduled and non-scheduled appointments.
• Services—including requesting a replacement Social Security card, a benefit verification letter, proof of income, and more.

For Mobile Check-In Express to work, they must be at the Social Security office and have their mobile location services on. They should also make sure they’re using the latest version of their internet browser. The service is most compatible with Safari, Google Chrome, Microsoft Edge, and Firefox. Your clients will also want to:

• Ensure they are in the Social Security office when their ticket number is called.
• Enable their mobile notifications. This will:
• • Allow them to receive their electronic ticket – so they’ll know their place in line.
  • Alert them when we’re ready to help them.
  • Provide them with their interview location information.
  • Invite them to participate in our feedback survey.

We encourage your clients to use Mobile Check-In Express for any office visits.

To visit the SSA website where this article is posted click here!

October 24, 2023

The Social Security Administration (SSA) started processing the EN portion of the October 2023 ePay file today. SSA will place an announcement in the Ticket Portal.

Please see ePay reminders below:

• Phase 1 Milestone 4, Phase 2 Milestones and Outcomes are paid via ePay (unless your EN is restricted from ePay).
• ENs should not submit for these payment types via the Ticket Portal without attaching earnings evidence while the EN portion of the ePay file is being processed because submitting for such payments slows down processing and causes duplicate claim months.
• If you submit a request for Phase 1 Milestone 4, Phase 2 Milestones or Outcomes without attaching earnings evidence during ePay, that SSN will not be processed until it comes up on the ePay list. It may take more than 30 days for SSA to process your request.
• ENs must submit payment requests for Phase 1 Milestones 1-3 through the Ticket Portal with proof of relationship. Proof of relationship must be faxed in at the same time as the request. ENs do not have 9 days to submit proof of relationship.
• Unassigned Tickets are not paid via ePay.
• ENs must have passed their annual Services and Support Review to be paid via ePay.
• The ePay file is processed in SSN order, not Provider ID (PID).
• PII violations will remove your EN from ePay for three months or one ePay file.
• During this time, you must submit payment requests via the Ticket Portal.

Please contact the EN Payments Helpdesk with any questions at ENPaymentsHelpdesk@yourtickettowork.ssa.gov

October 24, 2023

The Social Security Administration (SSA) provides routine reminders to Employment Networks (EN) regarding Personally Identifiable Information (PII) in accordance with their Ticket Program Agreement (TPA), Part III, Section 8.E. Safeguarding PII (protection of confidential information) is a contractual obligation for all EN Organizations. Anyone with authorized access to PII in association with the Ticket to Work Program must follow basic security measures in their day-to-day operations.

It is the responsibility of everyone performing work on behalf of the Ticket to Work Program to protect the PII of Ticketholders assigned to that EN. If an individual working for the EN does not have suitability clearance from Social Security, they do not have permission to listen to, be informed of, or otherwise access Ticketholder information.

If an EN does not adequately safeguard PII from loss, theft, or disclosure, the individual who discloses the PII (and, potentially, others at the EN) will face disciplinary action. For consequences associated with a PII violation, please refer to the Quarterly Personally Identifiable Information (PII) Reminder sent on September 5, 2023.

Stay Connected

Bulletin Board

Created for You by Your NENA Board

Have a Question? Ask us!

Calendar