It's time for the latest NENA E-News!

Your source for news, resources, and advocacy 

for your Employment Network (EN).

New NENA Logo

The NENA Board is thrilled to officially unveil our new NENA logo (image on the left) . You will start to see the new logo replacing the old logo on the website and in email communications over the next several months.

We hope you enjoy the fresh look as much as we do!

Operations Interest Group Update

Not had a chance to attend an Operations Interest Area Meeting  in the past? The goal of this working group is to continually improve and streamline EN payment processes and engage in these activities:

  • Collaborate with SSA and the Ticket Program Manager (TPM) to monitor and evaluate EN Payment procedures
  • Ongoing dialog with SSA and TPM regarding timely payments
  • Monitor EN payment status report to ensure information is complete and useful
  • Comment/collaborate with SSA whenever the Ticket Program implements new requirements or procedures affecting EN operations
  • Participate in and evaluate Proof of Concepts.

·        Co-chairs: Angelina Bush, Linda Patino and Rachel Hoffman

·        Contact: Angelina Bush at Linda Patino at  and Rachel Hoffman at

News to Know

October 12, 2023

Social Security benefits and Supplemental Security Income payments for more than 71 million Americans will increase by 3.2% in 2024, Social Security announced today.

For more information, please visit

October 2023

Social Security Update:

Save Your Place in Line with Mobile Check-In Express!

Our Mobile Check-In Express feature makes it easier for your clients to check in if they must visit an office.

To use Mobile Check-In Express, your clients can scan the QR code located at the local Social Security office they’re visiting. This will allow your clients to check in for:

  • Scheduled and non-scheduled appointments.
  • Services—including requesting a replacement Social Security card, a benefit verification letter, proof of income, and more.

For Mobile Check-In Express to work, they must be at the Social Security office and have their mobile location services on. They should also make sure they’re using the latest version of their internet browser. The service is most compatible with Safari, Google Chrome, Microsoft Edge, and Firefox. Your clients will also want to:

  • Ensure they are in the Social Security office when their ticket number is called.
  • Enable their mobile notifications. This will:
    • Allow them to receive their electronic ticket – so they’ll know their place in line.
    • Alert them when we’re ready to help them.
    • Provide them with their interview location information.
    • Invite them to participate in our feedback survey.

We encourage your clients to use Mobile Check-In Express for any office visits.

To visit the SSA website where this article is posted click here!

October 24, 2023

The Social Security Administration (SSA) started processing the EN portion of the October 2023 ePay file today. SSA will place an announcement in the Ticket Portal.

Please see ePay reminders below:

  • Phase 1 Milestone 4, Phase 2 Milestones and Outcomes are paid via ePay (unless your EN is restricted from ePay).
  • ENs should not submit for these payment types via the Ticket Portal without attaching earnings evidence while the EN portion of the ePay file is being processed because submitting for such payments slows down processing and causes duplicate claim months.
  • If you submit a request for Phase 1 Milestone 4, Phase 2 Milestones or Outcomes without attaching earnings evidence during ePay, that SSN will not be processed until it comes up on the ePay list. It may take more than 30 days for SSA to process your request.
  • ENs must submit payment requests for Phase 1 Milestones 1-3 through the Ticket Portal with proof of relationship. Proof of relationship must be faxed in at the same time as the request. ENs do not have 9 days to submit proof of relationship.
  • Unassigned Tickets are not paid via ePay.
  • ENs must have passed their annual Services and Support Review to be paid via ePay.
  • The ePay file is processed in SSN order, not Provider ID (PID).
  • PII violations will remove your EN from ePay for three months or one ePay file.
  • During this time, you must submit payment requests via the Ticket Portal.

Please contact the EN Payments Helpdesk with any questions at

October 24, 2023

The Social Security Administration (SSA) provides routine reminders to Employment Networks (EN) regarding Personally Identifiable Information (PII) in accordance with their Ticket Program Agreement (TPA), Part III, Section 8.E. Safeguarding PII (protection of confidential information) is a contractual obligation for all EN Organizations. Anyone with authorized access to PII in association with the Ticket to Work Program must follow basic security measures in their day-to-day operations.

It is the responsibility of everyone performing work on behalf of the Ticket to Work Program to protect the PII of Ticketholders assigned to that EN. If an individual working for the EN does not have suitability clearance from Social Security, they do not have permission to listen to, be informed of, or otherwise access Ticketholder information.

If an EN does not adequately safeguard PII from loss, theft, or disclosure, the individual who discloses the PII (and, potentially, others at the EN) will face disciplinary action. For consequences associated with a PII violation, please refer to the Quarterly Personally Identifiable Information (PII) Reminder sent on September 5, 2023.

Member Tip:

Do you find yourself searching for Zoom links right before a NENA call? All links to member calls can be found in the member section of the NENA website on THIS PAGE 

Bookmark it and you'll never be caught without the log-in credentials again!

United by our NENA Mission

Do you know what the NENA mission is? It is now prominently featured on our homepage!

Stay Connected

Add the following Upcoming Events to your calendar:

Bulletin Board

Work Incentives Training 

Interested in learning more about Work Incentives Planning? Opportunities are available!

Help Wanted Job Board

Does your member organization have an internal position available within your organization that you would like to post in the NENA E-News?

As a member courtesy, we will post your opening in our next E-News update one time.

Posting requirements:

• The posting must be for a specific, EN-related position within your organization (i.e., career specialist, career services provider)

• Email to submit your post

• Include the title, location, a brief description (25 words) and contact information on the form.

*Those interested in applying should contact the EN directly. NENA will have no further information about any posted positions.

Become a Member

The National Employment Network Association (NENA) was launched by leading employment networks who know what you want from an association — because we want it too! We’re here to give you what you need to succeed:

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The National Employment Network Association (NENA) serves Employment Networks (ENs), American Job Centers (AJCs), State Vocational Rehabilitation Agencies (SVRAs) and other Stakeholders involved in the Social Security Administration's Ticket to Work and Self-Sufficiency Program.

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