discussed during the most recent All Employment Network (EN) call,
the Social Security Administration (SSA) released a Ticketholder
Engagement message to Employment Networks earlier this year. SSA
identified instances where some ENs are not in direct contact with
Ticketholders and/or Tickets are assigned to ENs with no payments
having been made to the EN over an extended period of time.
have since continued our analysis and found that there are still many
Tickets assigned with no payments within the last three years, and
many instances where ENs are not engaging with their Ticketholders.
III Section 9.B of the Ticket Program Agreement (TPA) states that one
of the criteria SSA uses for EN evaluation is: employment results for
Ticketholders including job placement and retention rates,
achievement of timely progress benchmarks, and ultimately,
achievement of financial independence (exiting the rolls with
earnings at or above the substantial gainful activity (SGA) level).
are going to begin contacting ENs that have Tickets assigned where
the EN has not received a payment in at least three years. No payment
in three years indicates that the Ticketholder is either not working,
or working and earning below the minimum threshold to generate a
payment to the EN. These Ticketholders are receiving Continuing
Disability Review protection without progressing toward
self-sufficiency. We will contact ENs meeting this criteria to
discuss your business processes for tracking your Ticketholder’s
progress. ENs should review their assigned Tickets periodically and
make contact with Ticketholders as outlined below.
Ticketholder engagement purposes, we require two-way communication
with the Ticketholder. Please refer to Part III Section 4 of the TPA
for what that means during the Initial Job Acquisition Phase and the
Ongoing Support Phase. In addition to two-way communication, if a
Ticketholder is not meeting the goals outlined in their IWP, the EN
shall discuss and document the following:
If the Ticketholder goals are still appropriate, determine if
additional services and/or supports are needed to achieve their goals
and revise the Individual Work Plan (IWP).
If the Ticketholder needs new goals, work with the Ticketholder to
develop goals that are appropriate based on the guidance in Part III
Section 4.A.2 of the TPA and revise the IWP.
If the Ticketholder no longer wants to work towards their established
goals or revise their goals, and is not working towards
self-sufficiency, then the Ticket shall be unassigned.
of January 2024, the Services and Supports Review will include
confirming compliance to the Ticketholder engagement guidelines in
the TPA. As such, it is important that each EN review the guidelines,
and review your Ticket assignments to ensure that there is two-way
communication, and demonstrated progress toward self-sufficiency.