Interest Areas

NENA's Interest Areas provide an excellent opportunity for members to continue fine-tuning the Ticket to Work Program. If you are not a member yet, click here to complete your Membership application and select your preferred areas of interest.

NENA’s Interest Areas meet regularly, or host special meetings as needed. Please know that all meetings and events are chaired by NENA Board Members and ALL NENA members, regardless of membership type, are invited (and encouraged!) to participate in all NENA events.

If you are already a NENA member and would like to get involved in any of these areas of interest, simply send an email to us at: NENA will contact you about working together with other members on projects that may also put you in touch with the Social Security Administration, State vocational rehabilitation (SVR) agencies, or Ticket Program contractors.


Ticket Operations

Continually improve and streamline EN payment process, engage in these activities: collaborate with SSA and the Ticket Program Manager (TPM) to monitor and evaluate EN Payment procedures, ongoing dialog with SSA and TPM regarding timely payments, monitor EN payment status report to ensure information is complete and useful, and comment/collaborate with SSA whenever the Ticket Program implements new requirements or procedures affecting EN operations. Participate in and evaluate Proof of Concepts.

Policy & Legislative


To work with NENA Members, TPM, SSA and other relevant organizations to provide resources to empower NENA Members to advocate for their Ticket to Work program. This includes increasing awareness of the Ticket to Work program, resolving communication barriers, and advocating for policies that benefit NENA members and ticket holders.

Training & Development Opportunities

Training & Development Opportunities

To provide ongoing training and development opportunities for ENs, SVRs, AJCs and their staff to grow, sustain and streamline business practices and services.

Annual National Training ConferenceEvaluate effectiveness of prior year’s Annual National Training Conference, and lead development and delivery of current year’s conference.

Ticket Talk with Q&A Provides a platform for brief trainings relevant to EN business practices, updates from SSA national EN calls and forum for open Q&A with discussion. 
  • Meeting Schedule:  3rd Tuesday of each month at 2:00 pm Eastern
*In the event of a conflict with the SSA's All EN call, this meeting will move to 3:00 pm Eastern (currently scheduled for August and November).  
Quarterly Training Teleconference To provide quarterly trainings to members about different Ticket to Work topics.

VR/EN Partnership Plus

VR/EN Partnership Plus

Monitor, evaluate and share information with NENA members on SVR/EN/AJC Partnerships. Promote best practices in this area. Collaborate with Partnership Plus activities led by SSA, State SVRs and national SVR organization (including CSVAR) on the experience of NENA members.

  • Meeting Schedule: 4th Thursday, bi-monthly at 2:00 pm Eastern (odd-numbered months)

Marketing & Outreach to Customers

Marketing & Outreach to Customers

Collaborate with key Ticket Program stakeholders (SSA, TPM/Maximus, SVR, etc.) to leverage existing marketing material and develop new materials. Monitor, evaluate, and advise on target marketing strategies such as Beneficiary Direct Marketing program, and “robocalls” promoting the Ticket Call Center to SSA disability beneficiaries.

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The National Employment Network Association (NENA) serves Employment Networks (ENs), American Job Centers (AJCs), State Vocational Rehabilitation Agencies (SVRAs) and other Stakeholders involved in the Social Security Administration's Ticket to Work and Self-Sufficiency Program.

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