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  • April 22, 2022 3:36 PM | Rachel Hoffman (Administrator)

    As a Wisconsin Partnership Plus EN, I cannot stress enough the value of having this relationship with our state Vocational Rehabilitation (VR) agency. Partnership Plus is a win-win-win: it’s a win for the ticketholder as they get seamless services transitioning from VR to an EN while working; it’s a win for the state VR agency because of the performance measures under the Workforce Incentives and Opportunity Act also known as WIOA (tracking retention and earnings post-closure); and it’s a win for the EN to continue to have referrals coming in to grow and sustain our programs and services.  While not every state has or supports Partnership Plus, there are ways you can implement some of the best practices into your services and outreach to other community organizations. 

    Partnership Plus (+)  
    The Ticket Program counts a successful handoff if the ticket holder assigns their ticket to a Partnership Plus EN within 90 days of VR case closure. A ticketholder can assign their ticket to an EN if they are in current pay status with Social Security or within 90 days of VR case closure or EN unassignment. This 90-day extension period to assign their Ticket after VR case closure or EN unassignment is available regardless of their benefit status with SSA. If a ticket holder’s benefits are in suspense and they are beyond the 90-day extension period, their ticket will be unassignable.    

    It is important to share these timelines with your partners to ensure that a ticket holder can use their ticket with an EN.  Timely assignment of a Ticket allows ENs to provide services and supports to a ticketholder anywhere from 3 to 5+ years depending on their benefits and work history. If your agency has ever had to tell someone that while they have a ticket for the Ticket to Work Program, they are not able to use it (aka ticket is not assignable)- you understand the disappointment this brings to ticket holders. The key to avoiding that situation is to educate! 

    What do I mean when I say community partners? Here are some examples: 

    • State VR staff (counselors)  

    • Project Search Coordinators  

    • Community Rehab Providers (CRPs)  

    • Long-term care providers  

    • Independent Living Centers (ILCs)  

    • Aging and Disability Resource Centers 

    • American Job Centers 

    • Social Security Administration  

    • Work Incentives Planning and Assistance (WIPA) projects 

    Engage with community partners to: 

    • Communicate who is eligible for the Ticket to Work Program. 

    • Identify Ticket to Work candidates.  

    • Determine when someone’s ticket is available to use and the sense of urgency in referring.  

    • Respond promptly to inquiries about the Ticket Program- ticketholders, family members, VR counselors or other professionals.   

    • Create a referral process. Make it easy for people to refer and be referred to your program/agency.  

    • Release of Information (ROI)—have the ticket holder sign a ROI when appropriate for coordination of services. 

    • Close the loop— (with ROI) communicate when someone is enrolled with your Ticket to Work services, when appropriate. 

    Partnerships are a two-way street. You should also inquire what your community partner does, how they work with individuals, what their referral process is, and other key service details. 

    Do you have other tips on partnering? If so, email me- I’d love to hear them! 

    Lastly, I wanted to address a few common misunderstandings about the Ticket Program: 

    • An SSDI beneficiary who is 64 can use their Ticket with an EN. If their Ticket is assigned while they are age 64, they can utilize their Ticket with an EN until they reach their full retirement age or until their Ticket is exhausted, whichever comes first.  

    • Rules about how benefits are affected by work are the same whether someone is using their ticket or not. The Ticket Program provides additional options for employment services and medical review protection if someone is making Timely Progress 

    What other myths about the Ticket program and/or working on benefits do you hear often?  
    All the best, 

    Sarah Lyngdal, NENA Secretary 

    Employment Resources, Inc. (ERI PLUS)

  • March 29, 2022 5:07 PM | NENA Admin (Administrator)

    By David Leon, NENA Director
    Director Workforce Programs
    Virginia Department for Aging and Rehabilitative Services

    It’s April, which means it’s Financial Literacy Month! Now is the perfect time to think about how money, or a lack thereof, is impacting your clients’ abilities to reach their goals and how you can empower them on their journey toward financial independence. Here are a few easily accessible tools that may be helpful to the people that you serve:

    ABLE Accounts – People receiving cash benefits often have difficulty saving money without jeopardizing their eligibility for other resource-restricted programs (SSI, Medicaid, food and/or housing assistance, etc). ABLE accounts allow individuals to save resources well-above $2,000 in a tax-advantaged account while maintaining access to their other programs! Contributions can be made directly to an account by friends and family (bypassing requirements for reporting unearned income when applicable), and funds can be used for a wide variety of goods and services that help the account holder Achieve a Better Life Experience (ABLE)!

    VITA – Many people with disabilities are paying for assistance with tax preparation and/or are accepting costly refund anticipation loans. The IRS’ Volunteer Income Tax Assistance (VITA) offers free tax assistance for individuals who are earning less than $54,000, have a disability, speak limited English or are Senior citizens. Use the link to find providers that meet your clients’ needs!

    Financial Empowerment – Many Employment Networks and Vocational Rehabilitation agencies are adept at helping their clients find employment but are not equipped to support their client’s financial wellness. There are several curricula available that provide basic financial literacy instruction specifically designed to be accessible to people with disabilities. These can provide basic or detailed information on spending/savings plans, identity protection, understanding credit and credit scores, paying bills and other important topics. You may also choose to partner with nonprofits or financial institutions. Adding financial empowerment services may increase referrals and outcomes for your EN and the beneficiaries you serve. 

  • February 17, 2022 6:25 PM | NENA Admin (Administrator)

    By Jan Dabroski, NENA Director
    Center for People with Disabilities 

    A majority of beneficiaries are unaware of the services and supports available to them free of charge. Provided is a list of services and supports that are available and can be shared with Ticket to Work Beneficiaries while beneficiaries are in the Ticket to Work program. 

    Ticket to Work Helpline - 1-866-968-7842

    Ticket to Work Website -

    Work Incentive Seminar Events (WISE) -

    Fact Sheets / Success Stories / Videos / Podcasts -


    Protection and Advocacy for Beneficiaries of Social Security (PABSS) – 57 Nationwide. Attorneys and Advocates that give support and guidance on disability beneficiary rights, complaints, work incentives, and sometimes free legal services/representatives. 1-866-968-7842

    Work Incentives Planning and Assistance (WIPA) - 103 Nationwide. WIPA personnel help recipients plan their work lives, determine eligibility for various federal and state programs, assist with health benefits coverage from employers and/or the federal government, and provides referrals and resources.

    Employment Network (EN) - A public or private organization that contracts with Social Security to provide free employment support services to Social Security disability beneficiaries ages 18 through 64.

    Worksheet to assist with finding an EN -

    Vocational Rehabilitation Agency (VR) - State VR helps individuals return to work who need more significant services such as tuition for school, extensive training, rehabilitation services, vehicle modifications, and more before starting work.

    Workforce Center/American Job Center Employment Network - Employment Networks that are part of a state's public workforce system. They provide access to a wide array of employment support services, including training programs, job development, and special programs for youth in transition and veterans. 

    Along with the website provided you can also find your Employment Team in your area (PABSS, WIPA, EN, WR, WF) by going to:,wf&p_pagesize=25&p_pagenum=1


    Job Accommodation Network (JAN) - Free expert guidance and one-on-one consultations on workplace accommodations, the American Disability Act (ADA), related legislation, and employment issues including self-employment. 1-866-526-7842 –

    American Disability Act (ADA) - Assistance with rights, laws, and discrimination

    Department of Labor (DOL) & Equal Employment Opportunity Commission (EEOC) - Information on jobs, training, unemployment, labor laws, workers compensation, and employment discrimination

    DOL -   

    EEOC -

    Legal Assistance - Free to low-cost legal assistance. National Disability Rights Network  You can find the legal centers in your area using the National site.

    Center for Independent Living Centers (ILC) - Private, non-profit, consumer controlled, community-based organization that provides services and advocacy for persons with all types of disabilities. They assist with employment, housing, transportation, health issues, and more. The goal is to assist individuals towards independent living.

    National Independent Living Center – Washington, DC (202)-207-0334 –

    Federal Employment of People With Disabilities (Federal Jobs) -

  • January 21, 2022 3:15 PM | NENA Admin (Administrator)

    By Amy Wallish, NENA President
    Chief Executive Officer
    Full Circle Employment Solutions LLC

    and Heather Miller
    Ticket to Work Coordinator
    Full Circle Employment Solutions LLC

    If you’re anything like me, you anxiously await the first of each month because that means you can start requesting more EN payments in the portal. Our organization has designated staff who work on requests as well as a central location (folder) where paystubs are saved and wait to be processed. The following are tips and tricks for how you can make the life of your EN Payments Processor easier.

    [Disclaimer: this is primarily for wage employment only, not self-employment. That’s another article to be written at a later date.]

    Make sure the paystubs have the following information clearly legible:

    1. Beneficiary Name. Sounds simple enough, but I’ve seen them go through without a name especially in the digital age when beneficiaries can screenshot a payments app to send over.
    2. Pay Period Dates (or at least an ending date). This is also needed for an SSI beneficiary because it has to be entered to submit the payment. **Note** If you really want to get on the processor’s good side, complete the SSA form Supplement Earnings Statement if the pay period dates aren’t listed. Some payments will be denied if you type in or handwrite the pay period dates onto the stub. If you can’t get your beneficiary to respond to requests asking for pay periods, Google the employer. Oftentimes, larger employers or governmental agencies will have payroll schedules available online. You can submit this with your earnings evidence.
    3. Pay Date.
    4. Name of Employer (not to be confused with the payroll company processing the paystubs.)
    5. Gross Wages.
    6. Net Wages.
    7. Make sure it shows taxes being deducted, or TPM may assume it’s self-employment.
    8. Continue to counsel beneficiaries to report wages to their local SSA office. When wages are reported timely and applied to their record, earnings can show up on record in the portal. This is quite helpful for payment purposes and it also helps the beneficiary avoid overpayment of benefits.
    9. Ensure the paystub is not upside down. Yes, it happens frequently and it’s hard to read everything upside down, so go that one extra step and straighten that all out for your team member!
    10. Label the stub correctly with an agreed upon method. This keeps things nice, neat and orderly. It also helps prevent the processor from missing paystubs. Depending on the processor, it may soothe anxiety as well.
    11. Make sure the stubs reflect Trial Work Period or Substantial Gainful Activity level. That’s great if Joe Smith finally returned to work, but if he isn’t earning at those levels yet, it just clutters up the folder and takes time away from the processor.
    12. Obtain paystubs prior to ticket assignment if Phase 1 payments are in question and earnings haven’t been updated in the portal. This helps ENs avoid overpayments. It’s not always possible, but it’s very helpful. If you do benefits counseling, it’s nice to have them anyway.
    13. Have a BPQY readily accessible so the payments processor can use it to check past earnings on record. This helps determine which Phase 1 payments we might be eligible for. It also helps give proof of earnings before assignment should you need to show that.
    14. And finally, remember to tell the payments processor how great they are on a regular basis!

    These are just a few tips and tricks you can easily implement to help create a more efficient payment processing method. If you’ve ever processed payments in the EN Portal, you already know how valuable it is to have this information available. It saves time energy and a whole lot of frustration.

  • December 23, 2021 11:45 AM | NENA Admin (Administrator)

    By Matt Silverstein, NENA Director
    Director of Public Affairs
    America Works of New York, Inc.

    Can you believe that 2022 is already here? I would like to wish everyone a Happy New Year! I hope you are staying safe and healthy, and that 2021 was a prosperous time for your organization. I am confident that 2022 is going to be a great year for the Ticket to Work Employment Program.

    With a new year comes new hopes and dreams. Even though we are still in the middle of a global pandemic and a difficult economic time, now is actually a great time to go back to work. Many companies are hiring people. We at America Works of New York have found that there are actually more jobs out there right now than there are people to fill those jobs.

    As a new NENA Director, I wanted to also take the time to introduce myself. I am the Director of Public Affairs for America Works of New York and I co-manage our Ticket to Work Employment Network nationally. I have worked at America Works for over 13 years and I have worked on Ticket To Work nearly that entire time. 2021 was an amazing year for me. The year ended with the birth of my daughter Abigail Hannah. My husband and I adopted her at the end of November in South Carolina. Our Ticket to Work program at America Works continues to grow. We currently have 21 Ticket to Work offices in 14 states and the District of Columbia. We were really encouraged by the growth of our program virtually in new areas. We were pleased to enroll people in Connecticut, Florida, Georgia, Michigan, South Carolina and Texas. We are looking forward to continued growth in 2022.

    I wanted to remind everyone that with the start of 2022 comes new Trial Work Level and Substantial Gainful Activity levels. In 2022, the Trial Work Level (TWL) has increased to $970.00, up from $940.00 in 2021. Substantial Gainful Activity (SGA) has increased to $2,260 for blind individuals and $1,350 for non-blind individuals. Please remember these amounts when you are working with your clients. I also wanted to remind everyone about the importance of having your clients report their earnings to the Social Security Administration. We must do all we can to help our clients avoid overpayments.

    If you ever have any questions or if you ever need advice, please reach out to me at My door is always open. Remember that together we can make a difference!

  • November 19, 2021 2:11 PM | NENA Admin (Administrator)

    By Hannah Schoenberg, NENA Director
    Employment Network Coordinator | CPWIC

    It has been a long two years and many of you may be feeling the effects of life and work in a pandemic. You may be finding yourself telling your friends and family “I am feeling burned out,” but what you may be experiencing is compassion fatigue. WebMD describes compassion fatigue as the physical, emotional, and psychological impact of helping others, usually through a stressful or traumatic time. You might feel helpless, powerless, hopeless, sad, numb, detached. Compassion fatigue can come on quickly.

    The good news is that compassion fatigue is treatable! Thank you, Dr. WebMD! One of the top suggestions to prevent compassion fatigue is to education yourself on the signs and symptoms. Here are some signs as listed by the American Institute of Stress, Cigna:

    • Emotional: anger, irritability, sense of hopelessness
    • Physical: headaches, stomach pains, hypertension
    • Cognitive: difficulty concentrating, self-blame, low sense of self-worth
    • Behavior: lack of joy, chronic lateness, substance abuse

    To overcome compassion fatigue, you first have to come to terms with what you are feeling and develop a plan to care for your SELF, something that so many of us aren’t used to doing. There is no one size fits all plan when it comes to self-care, but there are a few things we can all do to make sure we are recharging our batteries. Here are some do’s and don’t’s when it comes to self-care:


    • Find someone to talk to who will encourage you!
    • Accept that your feelings are valid.
    • Return to or discover new hobbies.
    • Focus on sleep, exercise and diet.
    • Take time away from work.


    • Make a big decision. This can lead to great stress down the line.
    • Shift blame.
    • Commiserate with others…they say misery loves company, but this will only fuel the fatigue.
    • Seek a quick fix in descriptive behaviors.

    My challenge to you as we enter this holiday season is to carve out time for self-care and hobbies, focus on your family and healthy friendships, and seek professional help if needed. 

  • November 01, 2021 10:27 AM | NENA Admin (Administrator)

    By Donna Osburn, NENA Director
    SSA/VR Coordinator, Kentucky Career Center
    Office of Vocational Rehabilitation

    Can you believe that it’s been over a month since the NENA 2021 Conference? I’m still pondering some of the information that I gleaned and am contemplating ways to implement new ideas. One idea that keeps surfacing is the concept of “engagement.” I wanted to share a few takeaways I had on this topic.

    I was first inspired by the session, “Client Engagement & Retention: Supporting Ticketholders from Intake to Graduation.” This session was full of tips for engaging Ticketholders and generated a lot of interesting comments in the chat. As a State VR administrator, I was primarily interested in discovering what Employment Networks could offer after employment as a way of promoting Partnership Plus. As I listened to the ideas, it occurred to me that some of them might be difficult for a state VR counselor to implement due to time constraints caused by large caseloads and restrictions on purchasing for state/federal agencies. This could be a way for Employment Networks to distinguish themselves from State VR agencies. It could also be an opportunity for partnering. Staff from the Vermont VR agency presented their specialized approach with Ticketholders in “Supporting SSDI/SSI Beneficiaries Transitioning to Self-Sustaining Employment.” Their implementation involved a team approach with a VR Counselor, a Community Rehabilitation Placement Specialist, and a Certified Work Incentive Counselor. Perhaps the team approach Vermont used in their project could be a model for a state VR and an EN to begin their partnership. The few Partnership Plus hand-offs we have achieved are almost always with an agency that is working with the Ticketholder during the state VR case. They build the relationship and then can take over the Ticket assignment after the VR case is closed. It’s a much easier sell.

    While I’m sure that we can agree that engagement is an important consideration for our Ticketholders, we may want to expand on that for others we encounter in our day-to-day business. As turnover continues to be an issue, it’s important to remember the value of our staff and keep them engaged. It’s also important to consider partner agencies, including employers. One helpful session was “The Death of Boring and Unproductive Meetings.” If you must have a meeting, make it count. Keep this in mind for meetings with co-workers, partner agencies, employers, etc. I particularly like the tip about setting goals. One way to get partner agencies involved could be to give them ownership in the meeting. They should be involved in planning and goal setting. This can also be a good plan for our NENA committee meetings. In addition, it occurs to me that Success Stories are not just beneficial for Ticketholders. Reminding staff of why their work matters can go a long way in job satisfaction.

    In today’s world, being able to engage someone virtually is vital. The number of people working remotely has increased drastically since the pandemic, making being able to connect through technology important for us all. Fortunately, there were sessions to address that issue this year. Both “Building Trust Virtually” and “Virtual Onboarding for Remote Team Members” offer up ideas in this area.

    The good news is that these sessions, along with the others that I haven’t specifically mentioned, are still available. The conference information is available to attendees for 60 days post-conference, so it’s not too late to go back and see how else you can be engaged.

  • October 04, 2021 6:32 PM | NENA Admin (Administrator)

    By Angie Howell, NENA Director
    Vice President, Easterseals Nebraska

    There were so many wonderful sessions at the 2021 NENA conference. For those that could join us, we thank you. If you weren’t able to join, we do hope that you will consider attending in 2022. One of the topics that resonated throughout the conference was remote service delivery and how services/scope may have changed throughout the pandemic. How does staff keep pace and how do we keep up with the changing times? More notably, throughout all of this--how do we prevent burnout?

    Responses ranged from acknowledging and combating Zoom fatigue and learning time/data management techniques to streamlining outreach and Ticketholder communications.

    From another angle on burnout, author Jon Gordon states, “We don’t get burned out because of what we do, we get burned out because we forget why we do it." As an Employment Network, you thrive when your Ticketholders embrace their vision. Now more than ever, it is important to focus on helping Ticketholders navigate the complexities of their situations to find a clear path to employment. Add in supportive services such as benefits planning, systems navigation support (housing, transportation, healthcare options to name a few), helping individuals to identify their strengths and offering tips, tools, and friendly reminders help make work and/or job advancement happen.

    And, what better month than October to focus on the mission of ENs to serve job seekers with disabilities! This month, we collectively celebrate National Disability Employment Awareness Month (NDEAM) and the contributions of people with disabilities to America’s workplaces and economy. Boost your Employment Network’s exposure by utilizing free resources to build awareness. The U.S. Department of Labor, Office of Disability Employment Policy, offers a website for ideas and resources for employers, community organizations, state and local governments, advocacy groups and schools to participate in celebrating NDEAM through events and activities centered around the theme of “America’s Recovery: Powered by Inclusion.” The theme reflects the importance of ensuring that people with disabilities have full access to employment and community involvement during the national recovery from the COVID-19 pandemic. Click here for more information on NDEAM messaging, toolkits and resources.

    As an EN, you can also boost your connection to local employers and opportunities for your job seekers by reaching out to industry liaison groups and business disability inclusion organizations, such as DisabilityIN©. Find an affiliate near you.

    Encourage your local employers to partake in NDEAM efforts and build their confidence and competence in hiring individuals with disabilities by sharing employer resources, such as the Job Accommodation Network or Employer Assistance and Resource Network.

    We encourage all of our members to visit the NENA website for additional educational opportunities, and to become a contributing member to and learner from one of the many NENA committees, taking full advantage of all that your NENA membership has to offer.

  • August 19, 2021 9:30 AM | NENA Admin (Administrator)

    By Rachel Hoffman, NENA Director
    Ticket to Work Manager, The Choice Group

    It was 3 years ago that I first joined NENA. New to my Ticket to Work role, I decided to jump in with both feet by attending NENA’s Annual National Training Conference. My colleagues were well established in NENA and effortlessly floated in and out of discussions around payment, portals, and program requirements. I, on the other hand, had neither seen a portal nor collected a payment and I was only starting to become familiar with Ticket Program requirements. 

    Many of you have experienced the steep learning curve of becoming an Employment Network or implementing Ticket to Work Programs into your organization. Having been in that position very recently myself, I want to share what I learned at my first NENA training conference and why I love being a part of this group. 

    If you are on the fence about attending the NENA conference – just go!

    I learned more from my first conference than I had learned in a full year of working in my role. The NENA conference gave me the jumpstart I needed to grow in my understanding of the Ticket Program. If you need to come up to speed quickly, the NENA conference will allow you to do that.

    Make NENA connections

    The Annual National Training Conference is a great place to meet other people who you can collaborate with and learn from. I’ve been to many conferences, but few where the participants are so eager to interact with and help each other. Lean into your time at the conference: attend as many sessions as you can and participate in the networking and social opportunities. You will have a great time and beyond that you will find unexpected treasures among our membership!

    At my first conference I met:

    • Creative EN owners who shared ideas for marketing
    • Benefits counselors who helped me understand the goals of the Ticket to Work Program
    • Payment pros who taught me how to increase revenue
    • Ticket Program Manager staff who helped me answer technical questions
    • A database expert who gave me high tech ideas to improve our program efficiency
    • And a few other newcomers who were delightful to share stories with over dinner

    Energize your program

    The atmosphere and energy of the NENA conference are contagious. People are eager to interact, share best practices and even mix and mingle outside of sessions. I gain valuable momentum at each conference and use that momentum to drive our program forward.

    Stay connected

    You will meet people at this conference who you will want to stay connected with year-round. Collect business cards and don’t be shy about reaching out. As SSA sends out updates about program requirements and initiatives, the NENA committee meetings provide a great space to stay connected, ask your questions and get practical answers.  

    It all started because I took the leap and attended one conference. I challenge you to take the leap with me this year. With a virtual platform and reduced conference cost, you may even want to invite additional members of your team. I may know more now about Ticket to Work than I did at my first conference, but I am still learning, and I will never outgrow my need for this community.    

  • July 20, 2021 6:00 PM | NENA Admin (Administrator)

    By Olivia Clawson, NENA Director
    President, Employ-Ability, LLC

    Most of us were introduced to O*NET in school and some of us may have never looked at it again. I implore you to pull up and take some time browsing the site. I will point you to some key areas in this article as well.

    O*NET is a government funded website that contains every job title and job description that we have in our country minus several held by elected officials. As websites go, I find this to be satisfyingly comprehensive and very user friendly. In the tabs, there is one that says “easy read” which takes you to a sister site called, “My Next Move.” The setup of the page is slightly different, it has fewer words and the print is larger. There is also a version for Veterans and one in Spanish as well.

    You will notice that you can search for a job title on the home page. It does not have to be exact because the listing itself should include alternate job titles. These titles may help to expand the search. In addition, there will be a significant amount of information about what the job involves and what types of skills and abilities are needed to meet the demands. Besides educating about the job, it may assist the client to remember past positions, achievements and training that they may have forgotten. Also, the wording can be used in part in the resume and the cover letter.

    Moving through the links on a listing page, you will find more employee based information, such as, % of people holding that position with levels of education completed. There you will find an interest inventory that enables the client to print off results and decide what level of training they are willing to complete in order to get a job. The inventory permits you to change your answers easily. Doing so, can let clients compare and contrast positions with more or less training required. I always enjoy doing the inventories although I’m never entirely surprised when it comes out “counselor” or “business coordinator.”

    Salary can be determined on this site for your state and zip code and takes into consideration job growth. Thereafter, the site connects to a search engine that lists several job databases for you to choose from. It finishes with recommendations for additional industry research and employment information.

    So far, this is just a piece of the entire O*NET site. What I typically do is review it with my clients who are curious about making a career change or thinking about going to school. They are asked to pour a cup of coffee or hot tea and just allow themselves to dream about what they would like to be doing. Getting the information is empowering and motivating for the clients and assist us in setting concrete goals and objectives for their career goals. Knowledge is power and the only way to address fear is to face it. Your clients will appreciate having a sense of control over their plans and their targeted outcomes.

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The National Employment Network Association (NENA) serves Employment Networks (ENs), American Job Centers (AJCs), State Vocational Rehabilitation Agencies (SVRAs) and other Stakeholders involved in the Social Security Administration's Ticket to Work and Self-Sufficiency Program.

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