It's time for the latest NENA E-News!

Your source for news, resources, and advocacy 

for your Employment Network (EN).

Conference Update - Registration is OPEN - Early-Bird Rates in Effect!

The NENA Conference Committee has worked hard to open registration earlier than ever! Sign-up before June 28th to get the lowest and best rate!

Remember, NENA Members always get the best rates. Now is a a great time to become a member. Find out more here:


Kansas City Sponsorship Opportunities 

Kansas City Sponsorship Opportunities

Enhance brand exposure at NENA's National Training Conference by connecting with industry leaders, showcase to a national audience, and contribute to the success of the Ticket to Work Program stakeholders.

This year's exhibitor hall is already filling up. We are pleased to welcome: Text-Em-All, Therap Services, Coursera Inc. and more!

Special thanks to our Silver Sponsor: DirectEmployers Association

Explore sponsorship benefits today!

Member Tip:

Do you find yourself searching for Zoom links right before a NENA call? All links to member calls can be found in the member section of the NENA website on THIS PAGE 

Bookmark it and you'll never be caught without the log-in credentials again!

2024 Pre-Conference Courses

This year NENA is again offering virtual fundamentals courses in August known as Pre-Conference Sessions.

2024 EN Fundamentals Course: Employment Network (EN) 101:

In this session, we will cover the basics that every organization operating as an Employment Network needs to know - hiring processes, suitability administrative requirements, operational procedures, intake, tracking, PII, partnering, marketing, and more.

Examples of forms, agreements, policies, procedures, and other tools will be made available to participants. Offering weekly from August 6-27, 2024.

2024 EN Fundamentals Course: Work Incentives (WIC) 101:

This session is aimed at ENs who are focused on providing support services to new or returning workers. Our discussion will focus on the existing SSA work incentives and how each will be used when earnings are received. You will be familiar enough with each work incentive applying to Title II and to SSI and will be prepared to have a basic discussion with your worker about each. You will also learn when that worker needs to be referred to a benefits planner for intensive planning services involving all public benefits found within your worker’s benefits portfolio. Offered weekly from August 1-22, 2024.

  1. There are 2 ways to sign-up for these courses. Register while signing up for the 2024 Conference! There is a reduced rate for the Fundamentals courses when also registering for the conference. 
  2. Register separately for each individual course if not attending the 2024 Conference (click on event below)

2024 EN Fundamentals Course: Employment Network (EN) 101

2024 EN Fundamentals Course: Work Incentives (WIC) 101

***Reasonable accommodations for the Employment Network Fundamentals Courses must be requested by July 19, 2024.

Save the Date:
Annual Members Meeting on June 13th!

We're excited to announce our upcoming Annual Members Meeting, scheduled for June 13th. This event serves as a cornerstone in our association's calendar, where we gather to reflect on our accomplishments this past year, provide updates on current activities, and discuss future strategies. Your participation is important in shaping the direction of NENA. We encourage all members to mark their calendars and join us on June 13th!

Key Details:

  • Date: June 13th
  • Time: 3:00 PM EST
  • Location: Zoom

Registration is now open, click the link below to register.

2024 NENA Annual Member Meeting

NENA Board Elections 

NENA has concluded the nominations phase for candidates looking to serve on the 2024-2025 NENA Board of Directors. In this election, three (3) Board positions are available.

What's Next?

Starting June 10th, visit the NENA Elections webpage to familiarize yourself with this year's candidates.

Voting Details:

Voting is open from June 13th to June 26th. We encourage all Full Members to participate in the selection of NENA's board representatives.

Stay tuned for further updates and mark your calendars to cast your vote!

📢Updated EN Suitability Guide Available Now!

The Ticket Program Manager has released an updated Suitability Guide for EN personnel, outlining the mandatory background investigation process for those under the Ticket to Work Program Contract or with access to Ticket Holder information. EN Company Points of Contact must submit paperwork at least 30 business days prior to personnel starting work. For detailed instructions, review the guide here.

Find the updated guide and all related documents under Forms | Ticket to Work.

Tell NENA what you think!

As part of our ongoing commitment to improve the Ticket to Work Program, bring value to your NENA membership, and gather valuable insights, we've developed a Ticket to Work Enrichment Form. Please take a few moments of your time to complete this form regarding your experiences with the Ticket to Work Program, the Social Security Administration and Ticket Program Manager. Your insights will help us understand how we can better advocate for you and the Ticket to Work Program.

Please click the link below to access the feedback form:

Feedback Form

Please note that this feedback form is part of an ongoing collection process and can be completed at any time in the future. Your input is always welcome and appreciated.

News to Know

May 7, 2024

Social Security is pleased to announce a new resource to assist Employment Networks (EN) in marketing and promoting their services to clients and partners. The new Employment Network (EN) Guide to Marketing and companion Workbook offer:

  • Step-by-step information and key components for developing a marketing plan, which include Research, Planning, Implementation and Evaluation.
  • Detailed strategies and ideas for implementing a marketing plan, using popular marketing channels and specific tactics to apply within each channel.
  • Content and resources developed by the Ticket to Work Program to make it easier for ENs to launch and maintain fresh content for their marketing efforts.

ENs can access the new guide and workbook below:

Contact with any related questions or comments.

May 7, 2024

Visitors to Social Security’s website are now able to track the agency’s progress towards achieving its top customer service goals at

In February 2024, Commissioner Martin O’Malley launched SecurityStat—an agencywide, cross-cutting performance management program—to accelerate the deployment of customer service improvements. SecurityStat brings top executives and subject matter experts together every two weeks to analyze data, identify problems and solutions, and follow through on necessary changes.

For more information, please visit

May 13, 2024

The Social Security Administration (SSA) would like to inform all Employment Networks (EN) that an updated EN Payment Request Form is now posted to the Forms section on the Your Ticket to Work website.

Effective immediately, SSA will no longer accept previous versions of this form. ENs must use the updated form when submitting EN payment requests manually.

If you have any questions about the updated form, please contact the Provider Help Desk at 1-866-949-3687, option 2.

May 21, 2024

Social Security Video Connect: Connect with Us from Anywhere

May 21, 2024 

By BJ Jarrett, Acting Deputy Associate Commissioner

Reading Time: 1 Minute

Last Updated: May 21, 2024

woman checking Medicare information on a tabletWe are always thinking of ways to make doing business with us easier. With our Social Security Video Connect option, you can conduct business with us using video on your personal device, from your preferred location.

Social Security Video Connect is available for:

  • No-change replacement Social Security cards (U.S. citizens only).
  • Date of birth corrections (U.S. citizens only).
  • Benefit applications.
  • Redeterminations.
  • Overpayments.
  • Medicare.

How to get started:

To get started with this new service, please make sure you have a computer, tablet, or smart phone with a webcam and internet access. Then, you can follow the steps below.

To schedule an appointment, contact your local Social Security office or call 1-800-772-1213 between 8:00 a.m. and 7:00 p.m., Monday through Friday. If you are interested in a video appointment, the representative will determine whether video is an appropriate option for you. If video is not an option, we can conduct the interview over the phone or in the office.

If you choose a video appointment, we will ask you to provide us with your email address and phone number. You will receive an email with a link for the Microsoft Teams meeting.

On the date and time of your appointment, you will connect with us through the link provided.

If you run into issues with Teams or need to reschedule your appointment, please contact your local Social Security office or call 1-800-772-1213.

United by our NENA Mission

Do you know what the NENA mission is? It is now prominently featured on our homepage!

Stay Connected

Add the following Upcoming Events to your calendar:

Bulletin Board

Work Incentives Training 

Interested in learning more about Work Incentives Planning? Opportunities are available!

Help Wanted Job Board

Does your member organization have an internal position available within your organization that you would like to post in the NENA E-News?

As a member courtesy, we will post your opening in our next E-News update one time.

Posting requirements:

• The posting must be for a specific, EN-related position within your organization (i.e., career specialist, career services provider)

• Email to submit your post

• Include the title, location, a brief description (25 words) and contact information on the form.

*Those interested in applying should contact the EN directly. NENA will have no further information about any posted positions.

Created for You by Your NENA Board

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Copyright © 2021 National Employment Network Association · All Rights Reserved  

The National Employment Network Association (NENA) serves Employment Networks (ENs), American Job Centers (AJCs), State Vocational Rehabilitation Agencies (SVRAs) and other Stakeholders involved in the Social Security Administration's Ticket to Work and Self-Sufficiency Program.

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