It's time for the latest NENA E-News!
Your source for news, resources, and advocacy
for your Employment Network (EN).
Important Update: Transition to Teams For Interest Area Meeting Calls
 We have an important announcement regarding our Interest Area Meeting calls! Starting November 15th, we will transition our meeting platforms from Zoom to Microsoft Teams.
Please make sure to update your calendars accordingly. Keep an eye out for new login information, which will be sent out with meeting registrations.
Thank you for your cooperation as we make this switch. If you have any questions, feel free to reach out to admin@nenaticket.org! |
Advocacy Opportunity: Contacting Your Congressional Representatives
NENA would like to share an advocacy opportunity brought to our attention by NABWIS. NABWIS is urging its members to contact their representatives in Congress in support of the SSI Restoration Act. This bill aims to reform the SSI program by eliminating the marriage penalty, increasing federal benefit amounts, and raising resource limits for beneficiaries.
NENA encourages you to research this bill and make your voice heard! To view the bill, visit https://www.congress.gov/bill/118th-congress/house-bill/7138
To find and contact your representatives, visit House.gov. Your advocacy can make a difference!
News to Know
October 17, 2024 – Gov Delivery Message from the Ticket to Work Program
Personally Identifiable Information (PII) Reminder
The Social Security Administration (SSA) provides routine reminders to Employment Networks (EN) concerning transmitting Personally Identifiable Information (PII) in accordance with Part III Section 8.E. of your Ticket Program Agreement.
SSA’s policy regarding transmitting PII to SSA and the Ticket Program Manager (TPM) states:
ENs are prohibited from sending PII by email to SSA and TPM, even if it is encrypted. The only exception is when ENs submit encrypted documentation to the Center for Suitability and Personnel Security as part of the Suitability process.
ENs are prohibited from sending any portion of a Social Security number by email.
ENs are prohibited from sending PII to an unintended recipient.
ENs are required to self-report any PII violations. Repeated failures to self-report PII violations will affect SSA's decision to sanction the EN.
SSA will take the following actions against ENs that transmit PII through email to the agency, TPM, or any unintended recipient.
First PII Violation
Within five days of receiving the violation notification, the Signatory Authority or Suitability Contact must send a statement to SSA describing how the EN will mitigate the PII security issue.
SSA will remove the EN from ePay for three months or one ePay file, whichever comes first.
SSA will require the EN to complete a virtual classroom refresher training on Properly Safeguarding Personally Identifiable Information.
Second PII Violation
Within five days of receiving the violation notification, The Signatory Authority or Suitability Contact must submit a PII quality control plan to ensure no further violations occur.
SSA will require that the EN participate in a call involving EN Leadership and SSA to discuss the quality control plan and consequences of a further violation.
SSA may remove the EN from ePay for one year.
Third PII Violation
SSA may terminate the EN's TPA due to noncompliance with the requirement to protect PII.
If an EN has questions about a payment request, the EN must use any of the methods noted below:
Email: Send an email message using the Work Case (WC) number, which does not require sending PII, to ENPaymentsHelp@yourtickettowork.ssa.gov
Fax: Send a fax message to 1-703-893-4020
Mail: Direct a memorandum to P.O. Box 1433, Alexandria, VA 22313
Call the Payments Help Desk: 1-866-949-3687 (Monday through Friday, 9 a.m. – 5 p.m. ET)
TPM will route all faxes and mail to the correct department. Please allow extra time for processing.
Best practices for faxing or mailing PII to TPM:
Always use a cover sheet.
Include the EN name, Provider ID (PID) and the state in which you are located.
Include the subject and area of interest, for example, “Service and Supports Review.”
Organize documents so that all documents pertaining to one Ticketholder are grouped together.
If faxing, always print a confirmation sheet in case there are faxing issues.
Please contact ENservice@ssa.gov with any questions concerning the use of electronic systems for transmitting PII.
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Exciting Plans for 2025: Training and Assistance Ahead!
One of our key missions is to provide valuable training and technical assistance. Our Interest Area co-chairs will soon be meeting to plan topics for 2025. Have questions or ideas for training topics you'd like to see? We’d love to hear from you! Email us at admin@nenaticket.org.
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Stay Connected
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Bulletin Board
Work Incentives Training Interested in learning more about Work Incentives Planning? Opportunities are available! | Help Wanted Job Board Does your member organization have an internal position available within your organization that you would like to post in the NENA E-News? As a member courtesy, we will post your opening in our next E-News update one time. Posting requirements: • The posting must be for a specific, EN-related position within your organization (i.e., career specialist, career services provider) • Email admin@nenaticket.org to submit your post • Include the title, location, a brief description (25 words) and contact information on the form. *Those interested in applying should contact the EN directly. NENA will have no further information about any posted positions. |
