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January 2023

It's time for the latest NENA E-News!
Your source for news, resources and advocacy
for your Employment Network (EN)!

News to Know

Starting in January 2023, your Employment Network’s (EN) annual service and support review will involve a request to submit the following additional documentation if applicable to your EN:

• Work from Home Request Forms and the Work from Home Request Addendum for all EN staff that conduct business outside of a Ticketholder service location.

• Benefits counseling certifications and the Benefits Counseling Certification Addendum for all EN staff who are currently certified Benefits Counselors. Social Security will accept the following certifications: Community Partner Work Incentives Coordinator certification (CPWIC) from Virginia Commonwealth University (VCU), Benefits Work Incentives Practitioner certification (BWIP) from Cornell University, or Benefits Information Network (BIN) Training through Indiana University.

• Partnership Plus Agreements for every State Vocational Rehabilitation Agency (SVRA) that your EN has an agreement with.

• SVRA Vendor Agreements for every SVRA that your EN has an agreement with.

• Proof of Workforce Status for Workforce ENs.

Social Security will use both the Partnership Plus Agreement(s) and the Proof of Workforce Status submitted to populate the “Partnership Plus Badge” and “Workforce EN Badge” shown in the Find Help Tool. We will provide the necessary forms and additional information prior to your annual service and support review. If you have any questions, please reach out to

On December 7th, 2022, an email was sent from to Employment Networks (EN) providing an update on additional documentation that will be requested during Annual Service and Support Reviews.

On December 9th, 2022 an email was sent from providing information on approved Ticketholder signature formats.

A correction was then sent out on December 13th, 2022 from Below is a copy of the corrected notice:

We regret to inform Employment Networks and State Vocational Rehabilitation Agencies that the December 9, 2022, GovDelivery message titled "Approved Ticketholder Signature Format” contains an error. The message states that Ticketholders may sign form SSA-3288, “Consent for Release of Information," digitally by using DocuSign or Adobe Acrobat Sign. This form, in fact, requires a wet signature. We apologize for any confusion or inconvenience this may have caused.

For reference, we've corrected the original message and included it below.

"Due to the coronavirus pandemic, SSA made exceptions to ensure that Ticketholders continued to receive the services they needed, to the fullest extent possible. These exceptions included allowing signature types other than wet signatures for SSA-related documents. Effective immediately, SSA will only accept the below signature types for all documents requiring a Ticketholder signature (e.g., Individual Work Plan (IWP), Individual Plan for Employment (IPE) and unassignment requests):

  • Wet Signature – beneficiary physically signs their name to the document.
  • Digital Signature – this secures the document by adding a digital code to the document. DocuSign and Adobe Acrobat Sign are examples of digital signature software that can be used.

Example of a digital signature

Workforce ENs

On December 1, 2022, an email was sent from to Signatory Authority contacts at Workforce ENs (WFENs) requesting proof of Workforce status by Friday, December 9, 2022. Below is a copy of the notice. The notice also indicates that WFENs will resume APOR requirements. Since 2017, WFENs have been excluded from the annual APOR.

From: Ticket to Work <
Sent: Thursday, December 1, 2022 5:15 PM
Subject: Annual Performance Outcome Report (APOR) and Workforce Employment Networks (WFEN)

You are receiving this email because your Employment Network (EN) is currently listed as a Workforce Employment Network (WFEN), with the Ticket to Work Program, according to the Office of Employment Support’s (OES) records. To ensure that ENs are not incorrectly categorized as WFENs, we are requesting proof of workforce entity status. If your organization is an American Job Center (AJC) operator or partner, this proof should be in the form of a valid Memorandum of Understanding (MOU) with the Local Workforce Development Board (LWDB). If your organization is a LWDB or State Workforce Agency (SWA), you may submit a MOU, contract, or state plan. Please submit proof of workforce status by December 9, 2022 to If you have any questions about submitting proof of workforce status, please reach out to

To comply with Pub. L. 106-170, Dec. 17, 1999, 113 Stat. 1868, known as the Ticket to Work and Work Incentives Improvement Act of 1999, in 2023, all active ENs, including WFENs, are required to complete the Annual Performance Outcome Report (APOR). Failure to complete the APOR by the submission deadline will constitute a violation of your Ticket Program Agreement (TPA) and could result in Social Security limiting your EN’s ability to assign Tickets and receive payments, or in termination of your TPA. OES will offer training and information sessions at the beginning of the APOR reporting period. If you have any questions about completing the APOR, please reach out to

Cara Caplan, Ph.D.
Branch Chief, Contracts and Grants
Office of Employment Support

Conference Announcement

We are happy to announce the dates and location of NENA's 13th Annual Training Conference.  Mark your calendars and stay tuned for more information regarding registration.  

September 12-14, 2023

Renaissance Harborplace Hotel

Baltimore, MD

Hotel Website

United by our NENA Mission

Do you know what the NENA mission is? You will see that it is now featured prominently on the website home page.

Stay Connected

Add the following Upcoming Events to your calendar:

Bulletin Board

Work Incentives Training 

Interested in learning more about Work Incentives Planning? Opportunities are available!

Work Incentives Training

Help Wanted Job Board

Does your member organization have an internal position available within your organization that you would like to post in the NENA E-News?
As a member courtesy, we will post your opening in our next E-News update one time.

Posting requirements:
• The posting must be for a specific, EN-related position within your organization (i.e., career specialist, career services provider)
• Email to submit your post
• Include the title, location, a brief description (25 words max) and contact information on the form.

*Those interested in applying should contact the EN directly. NENA will have no further information about any posted positions.

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The National Employment Network Association (NENA) serves Employment Networks (ENs), American Job Centers (AJCs), State Vocational Rehabilitation Agencies (SVRAs) and other Stakeholders involved in the Social Security Administration's Ticket to Work and Self-Sufficiency Program.

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