Happy 2018! It’s a brand new year and there are several tasks that can be performed early in the year to help your organization run smoothly throughout the year. Here are a few suggestions and reminders:
- Check the System for Award Management (SAM) to determine your organization’s Award Management expiration date and/or to update your organization’s information. If the SAM registration lapses, SSA cannot make payments to the organization until the SAM registration is brought current. Expiration dates for all federal contractors can be found by visiting sam.gov. The process is simple. Click on “Search Records,” type the organization’s DUNS Number in the search box on the next screen, then click “search.” The information about the organization, including the SAM “Expiration Date” will appear.
- Visit the Portal and the Choose Work website to confirm the information listed for your organization appears for each state you serve and that the information provided at the site is correct. One quick way to do a review is to sign into the Portal. Once you arrive at the Main Menu, scroll down the menu and click “View directory information about your EN or SVR” found under the “About Your EN or SVR” section. This will provide you with the information reflected in the portal. Be sure that the contact information, organization type, and staff information is correct, and if not, notify ENService at ENService@ssa.gov.
- Audit your Assignments/Unassignments. All Ticket providers should compare their organization’s assignment/unassignment information to the Portal assignment/unassignment list at least annually. The purpose of the review is to make sure the beneficiaries thought to be assigned to your organization, or who have been unassigned from your organization, are reflected as such on the Portal report. From a beneficiary’s perspective, performing this task is important because if the Ticket assignment is not processed, the beneficiary does not have the protections under the program (such as exception from medical review when making Timely Progress). On occasion we hear from ENs who had a beneficiary go to work, and then find out after a payment submission was denied that the beneficiary’s Ticket assignment was never processed. Also, if a Ticket is terminated by SSA, the EN is not generally notified. To make sure your records are up-to-date, each organization should compare their records against those reflected in the Portal. NENA suggests that this task be completed on a monthly basis with any discrepancies being corrected immediately.
- Prepare for the Annual Performance Outcome Report (APOR). APOR questions and instructions can be expected to arrive anytime after the first of the New Year and may be due within 30 days of receipt. The APOR generally requires the gathering of statistics from the previous year. It is a good idea to set aside some time on the calendar in early February to get the APOR completed and submitted.
I hope these suggestions are helpful and that 2018 will be a great year for everyone involved in the Ticket Program. For additional information or assistance on the above topics, or any other Ticket topic, your NENA Team is available and ready to assist!